APRIL 1, 2020:
Just an update to our previous notice: Based on the recommendations by our dental association and the CDC, with the next few weeks being critical for the virus spread, we are cancelling patients through the rest of April and will attempt to re-open Monday, May 4. Any questions, concerns, or orthodontic emergencies, please call our office at 843-293-3522 or email us at email@example.com
MARCH 31, 2020:
We appreciate how accommodating you have been regarding the COVID-19 situation. We are constantly reviewing our policies to make sure they are in line with the South Carolina Dental Association and the SC State Board of Dentistry to ensure safety of both you and our staff during this trying time.
While checking the charts of patients whose appointments have been cancelled, our office has reached out to some of you and many have already emailed or called with questions about their treatment or finances. If you have an appointment that was cancelled and have an active type of treatment (for example: rubber bands, headgear, springs) that you are concerned about, please do the following two things:
Step 1) With best lighting as possible (outside in the sun or in a well-lit room), use your phone camera to take a picture of the area of concern. Ideal pictures are either directly of an affected area, a center front-on and/or side picture of the biggest smile you can make (you can even use fingers to help retract lips), and for overbites a picture that is angled upward from below the chin. Basically, try to take the best picture (or pictures) that illustrate your concern.
Step 2) Email the pictures and a message about your concern to firstname.lastname@example.org and include the patient's full name and their treating doctor's name (Dr. Munn or Dr. Ross). This will help us get further instructions back to you as soon as possible.
As always, if you have an emergency please call our office at 843-293-3522 for instructions on how to reach an on-call staff member. You can also call our office number to get an up-to-date message about our office closure. Right now we are closed through April 10, but it is looking like we may have to close for the entire month of April.
Take care everyone and be safe!
MARCH 30, 2020:
The SCDA has not made any further specific recommendations yet, but has indicated that dental offices re-opening at the beginning of April may be premature. Thank you so much for being patient with us as we all navigate this outbreak. Our number one priority is safety for our patients as well as our staff. We are going to continue our closure through the week of April 6-10 and will again reevaluate when to re-open given what the experts are recommending. Our new projected re-open date is Monday, April 13. However, this could change, so please check this site, our Facebook, or give our office a call for the most up to date information and if you have any questions about treatment or financials. As always, we will see emergency appointments as needed. Stay safe, everyone!
MARCH 16, 2020:
On 3/16/2020 the South Carolina Dental Association made the recommendation that dental offices in South Carolina should close to non-emergency procedures for the following 2 weeks. It is likely that their recommendation may broaden depending on how the COVID-19 outbreak unfolds.
We are no longer scheduling routine appointments for the remainder of March 2020. Please call our office at 843-293-3522 to reschedule or for any questions.
For the next two weeks (through the end of March):
- Our office will be open on a limited schedule to answer and return phone calls and to see emergency patients only
- Emergency patients seen can be accompanied by one parent or responsible party only
- Elderly responsible party and those who are immunocompromised should remain in the car
- Anyone who has flu-like symptoms or has been in contact with someone with flu-like symptoms in the past 14 days should reschedule (fever, chills, body ache, dry cough, difficulty breathing)
We apologize for the inconvenience but our priority is the health and safety of our patients and staff. We will post further updates on this page and on our social media.
MARCH 15, 2020:
To Our Patient Family:
In light of recent developments, we wanted an opportunity to share what we are doing to protect the health of our patients, our orthodontic team and our community. As a healthcare facility, we practice rigorous infection control protocols within our office, however, we encourage you to also take part in both prevention and disease control:
- Have you or someone close to you had any contact with individuals that may have shown symptoms of respiratory illness, which includes but is not limited to sore throat, sneezing, coughing or fever?
- Have you traveled internationally in the last 14 days?
- Have you visited or occupied any area that the government has determined is high-risk for infection?
If you answered “yes” to any of the above questions, please call us at 843-293-3522 to reschedule your appointment once you or your close contact’s symptoms have resolved.
The Centers for Disease Control and Prevention (CDC), states that the best defense against most respiratory illnesses, including the flu and Coronavirus (COVID-19), is to practice the following preventative measures daily, which include:
- Clean and disinfect frequently touched objects and surfaces – Within our practice, this is performed daily and between each patient visit.
- Clean your hands often - Wash your hands often with soap and water for at least 20 seconds especially after you have been in a public place, or after blowing your nose, coughing, or sneezing. If soap and water are not readily available, use a hand sanitizer that contains at least 60% alcohol. Cover all surfaces of your hands and rub them together until they feel dry.
- Avoid touching your eyes, nose, and mouth with your hands.
- Avoid close contact with people who are sick – put distance between yourself and other people, especially for people who are at higher risk of getting very sick.
- Cover your cough or sneeze with the tissue, then throw the tissue in the trash. If you do not have a tissue, cough or sneeze into your elbow (not your hands) to prevent the spread of respiratory particles.
- Most importantly, stay home if you are sick.
Please rest assured that we will do everything in our power to keep you and our staff healthy. We greatly appreciate your help in accomplishing this goal and are certain that together, we will be able to provide both the safe environment and the quality care that you have come to expect from our practice.
Michael R. Munn, DMD, MS
Loring L. Ross, DDS, MS
and the staff at Ross and Munn Orthodontics