Welcome to our family. We consider our patients and staff family, and you’ll see that from the moment you step through our door.
When you arrive, you’ll be greeted by one of our friendly staff. We’ll ask you to sign in at a computer located in the reception area. Any completed forms and information regarding insurance will then be collected. (Prior to your appointment, we will mail you forms. Alternatively, you may access these forms digitally, print and bring with you, or submit electronically).
We’ll then provide you with a tour of our office and explain the various steps in diagnosis and treatment.
Next, our treatment coordinator will accompany you to our consult room. There she’ll take preliminary records and provide you with additional information about your visit. She’ll also discuss with you your primary orthodontic and dental concerns.
At this point either Dr. Ross or Dr. Munn will join you and conduct a painless orthodontic examination. The doctor may show you a video example that will demonstrate your specific orthodontic problem and our recommendation for your treatment plan.
After being certain that you fully understand our recommendations and the benefits of treatment, our treatment coordinator will discuss the administrative and financial aspect of care. We can then schedule you, or your family member, for a subsequent appointment to conduct full diagnostic records and begin treatment.